BEST PRACTICES IN SELECTING PERFORMANCE MEASURES ...
... Cross and. Lynch (1988) offered a performance pyramid that included a company's vision, market measures, finance measures, customer satisfaction, flexibility ...
Performance measurement in NXP advanced systems laboratoryearly 1990s, including the performance measurement matrix (Keegan et al., 1989), perfor- mance pyramid (Lynch & Cross, 1991), results-determinants framework ( ... THE PRODUCTIVITY, PERFORMANCE AND QUALITY PARADOXLynch and Cross (1991) developed the strategic measurement and reporting technique pyramid, SMART pyramid, also emphasising the need of ... Performance Measurement and Management Control: Improving ...One response to these criticisms was the creation of multi-dimensional performance measurement frame- works such as the S.M.A.R.T. Pyramid (Lynch and Cross,.
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